Te Tahi Youth respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect personal information when you use this website, make a donation, purchase from our Giving Registry, contact us, subscribe to our communications, or otherwise interact with us as a supporter.

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About this website

This is the supporter website for Te Tahi Youth. It provides information about our work and ways for individuals, businesses and organisations to support rangatahi.​ It is not a clinical or patient portal. Please do not provide health or other sensitive personal information about yourself or another person through this website.​ Our main website contains information about accessing Te Tahi Youth services and making referrals.

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Information we collect​

Depending on how you interact with us, we may collect:

• your name and contact details

• information provided through contact or enquiry forms

• donation and Giving Registry purchase details

• information needed to provide receipts and administer transactions

• information you provide when signing up to our newsletter or other communications

• information relating to fundraising campaigns, events or supporter activities

• technical information about your use of our website, such as your IP address, browser, device and pages visited.

 

We collect information that is reasonably necessary for the purpose for which it is being collected.

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Where we receive personal information from someone other than the person concerned, we will take reasonable steps to ensure the person is aware that we have collected their information and why, unless an exception under the Privacy Act applies. This reflects the requirements of Information Privacy Principle 3A, which has applied in New Zealand since 1 May 2026.

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How we use your information

We may use your personal information to:

• process donations and Giving Registry purchases

• provide receipts and confirmations

• respond to enquiries

• manage our supporter relationships

• communicate with you about Te Tahi Youth, our work, campaigns, events and ways to support us, where permitted by law

• administer fundraising activities

• understand how people use our website and improve it

• maintain accurate records

• meet our legal, financial and accounting obligations

• protect the security of our website, systems and information.

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We will only use personal information for purposes that are connected with why it was collected, unless we have another lawful basis for using it.

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Donations and payments

Donations and purchases made through this website may be processed by third-party payment providers. We do not need to store your full payment card details to process a transaction. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices. We may receive information such as your name, email address, transaction amount and payment status so that we can process your donation or purchase, provide a receipt and maintain our financial records.

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Newsletters and communications

If you subscribe to our newsletter or other supporter communications, we may use your contact details to send you information about Te Tahi Youth, our work, stories, campaigns, events and opportunities to support us. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

 

We will comply with the requirements of the Unsolicited Electronic Messages Act 2007 when sending commercial electronic messages, including requirements relating to consent and unsubscribe facilities.

 

Cookies and website analytics

This website may use cookies and similar technologies to help the website function, understand how visitors use it and improve our services. These technologies may collect information such as pages visited, browser and device information, approximate location and interactions with the website. Some cookies or technologies may be provided by third-party services, such as website analytics, social media or advertising platforms.

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You can control or delete cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

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Who we share information with

We may share personal information with trusted service providers where this is necessary to operate the website or provide services to our supporters.

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These providers may assist with:

• website hosting and management

• payment processing

• donations and fundraising

• email and newsletter distribution

• website analytics

• supporter records and relationship management

• accounting and financial administration

• IT and data security.

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We only provide information that is reasonably necessary for the relevant service or purpose. We may also disclose information where required or authorised by law. Some of our service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that the information is handled in accordance with the requirements of New Zealand privacy law.

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Keeping your information safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. No online system can be guaranteed to be completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will respond in accordance with our obligations under the Privacy Act 2020, including notifying affected people and the Privacy Commissioner where required.

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How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it by law. When information is no longer required, we take reasonable steps to securely delete or dispose of it.

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Your privacy rights

Under the Privacy Act 2020, you have the right to ask whether we hold personal information about you and to request access to that information. You can also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.

 

To make a privacy request, please contact our Privacy Officer - Gary Grooms: gary@tetahiyouth.org.nz

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We will deal with privacy requests in accordance with the Privacy Act. The Office of the Privacy Commissioner confirms that individuals generally have the right to access and request correction of their personal information.

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Privacy concerns

If you have a concern about how we have handled your personal information, please contact our Privacy Officer in the first instance. We will work with you to understand and resolve the concern. If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner.

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Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be available on this website, with the date of the most recent update shown at the top.

 

Contact us

If you have any questions about this Privacy Policy or how Te Tahi Youth handles personal information, please contact:

Privacy Officer - Gary Grooms: gary@tetahiyouth.org.nz